RAID & storage arrays
Degraded RAID 0, 1, 5, 6, 10 and mixed-failure arrays, including failed rebuild and incorrect-disk events.
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Business data recovery
When storage failure becomes operational downtime.
NEPFOSYS helps businesses, IT teams, MSPs, and computer shops preserve evidence, stop risky rebuild cycles, and organize the fastest responsible recovery path for RAID, NAS, servers, and critical workstations.
Systems we evaluate
Recovery for more than a single drive.
NAS & file servers
Multi-disk storage, shares, permissions, snapshots, file systems, and business records on common NAS platforms.
Virtual systems
Virtual-machine files, hypervisor datastores, databases, mail stores, application data, and fragmented business volumes.
Critical workstations
Engineering, accounting, creative, medical-office, legal, retail, and other specialized local systems.
Incident control
What your IT team should preserve.
All member disks
Keep failed, removed, replacement, and spare disks. Do not reuse them or assume the first failed disk is irrelevant.
Original bay order
Photograph labels, cable positions, controller screens, and bay numbers before moving hardware.
The event timeline
Record alarms, outages, replacements, rebuilds, firmware changes, controller moves, and prior recovery attempts.
Business priorities
Identify the databases, shares, date ranges, systems, and files needed first so verification can be focused.
For technology partners
A recovery backstop for shops and IT providers.
Case handoff
Refer a customer or coordinate the recovery while remaining the customer’s trusted technology contact.
Technical communication
Provide the failure history, topology, screenshots, logs, and previous work without translating everything into consumer language.
Confidential workflow
Customer identity, business details, and recovery priorities remain limited to the people necessary to handle the case.
A clear next step
Do not let an automatic rebuild make the incident harder.
When a business array is degraded or multiple disks are involved, stop and preserve the complete set before changing controllers, order, or configuration.
Start with a case reviewQuestions, answered
What customers ask before starting.
Do you provide emergency service?
Emergency cases receive immediate triage and a defined communication path. Availability, scope, and timing depend on the failure, parts, and specialist resources required.
Can our MSP stay involved?
Yes. With customer authorization, we can coordinate technical details, priorities, and return planning with the designated IT provider.
Should we replace a second failed RAID disk?
Not before preserving the complete incident state. Another rebuild can overwrite parity relationships or place stress on remaining media. Stop and document the array first.
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