Separate system from storage
We determine whether the failure is in the computer, storage device, power path, enclosure, interface, file system, or encryption state.
Euless & Irving intake hoursStart a case
Laptop & desktop recovery
Recover the files before deciding how to repair the computer.
A computer can fail while its storage remains recoverable—or a storage failure can look like a computer problem. NEPFOSYS separates device repair from the data-first path so the only copy is not put at risk.
When to stop and ask for help
Failure signals we evaluate.
- 01The computer powers on but Windows, Linux, or macOS no longer boots.
- 02The system reports no boot device, inaccessible boot device, SMART errors, or file-system repair prompts.
- 03Liquid, surge, overheating, or motherboard damage prevents the computer from powering on.
- 04The drive appears with the wrong capacity, disappears, disconnects, or reads extremely slowly.
- 05BitLocker or another encryption screen appears after a hardware or firmware change.
- 06A repair or operating-system installation is being considered before the files are protected.
The recovery path
The method follows the failure—not a generic script.
Protect the source
When possible, recovery proceeds from a controlled image instead of allowing repair tools or normal boot activity to write to the original.
Recover by priority
User profiles, photos, documents, application data, databases, and project folders are organized around the customer’s needs.
Plan repair separately
Once the data path is protected, computer repair, replacement, or operating-system decisions can be made without treating the only copy as a test device.
Protect your best chance
Do not reinstall the operating system before protecting the files.
Windows reset, macOS reinstall, Linux installation, automatic repair, CHKDSK, and similar tools can change file-system structures or overwrite deleted data.
Start with a case reviewStraight answers
Laptop and Desktop Data Recovery questions.
If the computer is dead, does that mean the data is gone?
No. The motherboard, power system, display, or another component may have failed while the storage remains accessible. The architecture and encryption state determine the next step.
Can you recover BitLocker-encrypted data?
Potentially, when the media is recoverable and a valid BitLocker recovery key or credential is available. We cannot bypass encryption.
Can you repair the computer after recovery?
The data-recovery decision should come first. Repair options can be discussed separately after the storage risk and recovery priorities are understood.
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