Start a recovery case
Create a case number and send the device, symptom, service-mode, and contact information into the private case workflow.
Euless & Irving intake hoursStart a case
Contact NEPFOSYS
Talk to a recovery team before the next risky step.
Start a case online for the fastest organized review, call for urgent guidance, or choose our Euless or Irving intake location for a local recovery.
Ways to start
Choose the contact path that fits the incident.
Call for urgent guidance
Call Euless at 682-325-7712 or Irving at 682-812-0152 for business interruption, RAID, server, clicking media, or shipping questions.
Choose a DFW location
Visit Euless at 1001 W Euless Blvd, Suite 412C, or Irving at 4324 N Belt Line Rd #103. Starting online first helps us prepare.
Mail from anywhere in the U.S.
Create the case before shipping so the correct device-specific packing instructions can be confirmed.
Official locations
Local help on both sides of the Dallas–Fort Worth area.
682-325-7712
1001 W Euless Blvd, Suite 412C, Euless, TX 76040. Call to confirm today’s intake hours.
682-812-0152
4324 N Belt Line Rd #103, Irving, TX 75038. Call to confirm today’s intake hours.
Start online anytime
Mail-in cases can be submitted at any time and are reviewed during the operating schedule.
A clear next step
Do not bring or ship an unregistered device.
Start the case first so your contact details, symptoms, priorities, and service route are connected to a unique case number.
Start with a case reviewDFW local · Nationwide mail-in