Privacy notice

Our approach

NEPFOSYS LLC, operating NEPFOSYS Data Recovery, receives information about people, devices, and data-loss incidents in order to evaluate and perform requested services. We aim to limit access and use to what is reasonably necessary for intake, evaluation, recovery, verification, support, payment, return shipping, security, and legal obligations.

Information we collect

We may collect your name, email, phone number, mailing or billing information, device details, symptoms, recovery priorities, service communications, approvals, shipping records, payment records, and case history. Our website may also receive ordinary technical information needed to deliver and secure the service.

Information contained on devices

Recovery media can contain personal, business, confidential, or sensitive files. Access is limited to what is reasonably necessary to diagnose the case, create recovery images, reconstruct data, verify requested results, protect the service, and return the recovered data. Do not place passwords or passcodes in the public intake form. If credentials become necessary, we will request them through an appropriate case-specific process.

How information is used

• To create and manage your recovery case.
• To communicate about evaluation, approvals, progress, results, pickup, and shipping.
• To perform, document, improve, and secure the requested service.
• To process payments and maintain business and tax records.
• To prevent fraud, misuse, unauthorized access, and security incidents.
• To comply with applicable law and respond to valid legal requests.

Service providers and recovery partners

We may use vetted providers for hosting, payments, communications, shipping, destination media, or specialist recovery work. New-case notification emails may contain the submitted contact, device, and incident details and are delivered to a designated internal mailbox through an email-delivery provider. Providers receive only the information or device access reasonably necessary for their role. If a case requires external specialist recovery, the scope and related charges are disclosed through the case process before chargeable work is authorized.

Sale and advertising use

NEPFOSYS does not sell the contents recovered from your device. We do not use recovered files for behavioral advertising. We may use de-identified operational information to understand service quality and failure patterns, provided it does not identify you or expose your files.

Retention and deletion

Case, payment, communication, and business records are retained only as reasonably necessary for service delivery, security, dispute handling, accounting, legal obligations, and legitimate business operations. Temporary working copies and recovered data are removed according to the needs and status of the case, subject to technical backup cycles and legal requirements. Ask your case contact about deletion timing for a specific recovery.

Your choices

You may ask to review or correct your contact and case information, opt out of nonessential marketing, or request deletion where applicable. Some records may need to be retained for an active service, transaction, security, legal, or accounting purpose.

Security

We use administrative, technical, and physical safeguards appropriate to the nature of the case. No storage, transmission, or recovery system can be guaranteed completely secure, and no recovery process can guarantee that every file will be available or intact.

Contact

Privacy questions may be sent to admin@nepfosys.com or NEPFOSYS LLC, 4324 N Belt Line Rd #103, Irving, TX 75038.