Start the case
Describe the device, symptoms, data priority, and anything already attempted. You receive a case number for every future update.
Euless & Irving intake hoursStart a case
Nationwide mail-in service
Your recovery case can start from any U.S. state.
NEPFOSYS brings the same case review, approval, and recovery process to customers outside DFW. Begin online, receive the correct packing steps, and ship only after your device details have been reviewed.
Start a mail-in caseMail-in process
Four steps from your door to evaluation.
Wait for device-specific instructions
A loose hard drive, complete laptop, RAID set, and liquid-damaged phone should not be packed the same way. We confirm what to include before you ship.
Pack for shock and static protection
Use an anti-static bag when available, surround the device with firm cushioning, and place it inside a rigid box with no room to move.
Ship with tracking
Use a tracked carrier service and retain the receipt. Insure the shipment to the replacement value of the device—not the value of the data.
Pack it safely
Protect the media from the trip.
Shipping damage is preventable. These general rules supplement—not replace—the device-specific instructions provided with your case.
- Power the device off and disconnect removable batteries when instructed.
- Place bare drives and boards in an anti-static bag.
- Use at least two inches of firm cushioning on every side.
- Label RAID disks by their original bay or order.
- Put the case number inside the package—not on the device label.
- Photograph the device and package before sealing.
- Use a padded envelope for a hard drive, laptop, RAID disk, or NAS.
- Allow devices to touch each other inside the box.
- Use loose packing peanuts directly around bare electronics.
- Open a hard drive or remove labels and screws.
- Include passwords on paper inside the package.
- Ship liquid-damaged lithium batteries without specific guidance.
Create the case first
Tell us what you need recovered.
After review, we’ll contact you about the device, what to include, where to send it, and the next evaluation step.
Questions before shipping?682-325-7712admin@nepfosys.com