Case intake
We record the device, incident, symptoms, previous attempts, encryption, service mode, and data priorities.
Euless & Irving intake hoursStart a case
Process & pricing
A recovery plan you can understand before work begins.
Pricing follows the failure—not just the device size. The work may involve logical analysis, controlled imaging, board-level stabilization, donor components, firmware work, array reconstruction, or advanced lab handling.
The recovery sequence
Six documented decision points.
Risk evaluation
The device condition determines what can be checked safely and whether additional power or access would add risk.
Recovery proposal
You receive the recommended method, service level, timing, price, and any separate parts or return-media costs.
Customer approval
Recovery begins only after the scope is approved. If the plan changes materially, we pause and communicate again.
Recovery & verification
Work is performed against an image or controlled copy whenever the case permits, then requested files are checked.
Secure return
Recovered data is prepared on suitable media, and mail-in devices are returned using an agreed shipping method.
What changes the price
The factors behind a recovery quote.
Failure type
Logical corruption differs from unstable media, controller failure, mechanical damage, or a failed multi-disk array.
Parts and tools
Donor components, compatible electronics, specialized adapters, and advanced lab work can change the case scope.
Urgency
Standard, priority, and emergency service require different scheduling and operational commitment.
Complexity
Encryption, RAID geometry, virtual machines, databases, prior rebuilds, and overwritten data add analysis time.
Service levels
Choose urgency based on impact.
Planned recovery
Best for personal or business cases that can follow the normal evaluation and recovery queue.
Time-sensitive recovery
For important files, active projects, and business needs that justify expedited scheduling.
Operational interruption
For servers, arrays, workstations, or systems where downtime has immediate business impact.
A clear next step
A useful quote requires a real case history.
Tell us what happened and what has already been attempted. Withholding a drop, rebuild, repair, or software scan can change the safest method.
Start with a case reviewQuestions, answered
What customers ask before starting.
Can you quote data recovery by phone?
We can explain likely categories and next steps, but a responsible final quote generally requires evaluating the actual device and incident history.
Are there separate costs besides the recovery fee?
Return shipping, replacement media, donor parts, advanced partner work, and other approved case expenses may be separate. They are disclosed before authorization when applicable.
Do I pay if the requested data is not recovered?
Eligible cases are covered by the no-data, no-recovery-fee policy. Exceptions and separate expenses are defined in the service terms and confirmed before work.
Can I decline after evaluation?
Yes. If you do not approve the recovery plan, we follow the agreed return, holding, or disposition instructions and any applicable evaluation or shipping terms.
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